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How hot57 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and move through the lobby — and how we use, store, and protect it.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or submit a deletion request, our support team is ready to handle it. Use any of the channels below and include your registered account email so we can locate your record quickly. Data requests are treated separately from general account queries and are escalated to the appropriate team.

What We Collect and Why We Collect It

hot57 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a hot57 account, we collect the information you provide directly — your name, email address, date of birth, and the payment method you link, whether that is DANA, OVO, or GoPay. We also collect technical data automatically: your device type, IP address, browser

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version, and session activity within the platform. This data serves three purposes. First, it lets us verify your identity and process your wallet transactions accurately — a DANA deposit, for example, is matched to your account record to confirm it clears to the right wallet. Second,
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it helps us detect unusual account activity and flag it before it affects your balance. Third, aggregate session data shapes how we organise the lobby and which sections load first on mobile. We do not sell your personal data to third parties. Payment processor data —
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the transaction references passed between your DANA, OVO, or GoPay app and our payment gateway — is governed by those providers' own policies as well as ours. Data is retained only as long as your account remains active or as required under applicable law. If you
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close your account, we follow a scheduled deletion process for personal records, subject to any legal hold that applies in your jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at hot57 is operational, not just a policy statement. SSL encryption covers every data exchange between your device and our servers — that includes the moment you enter your DANA account number in the deposit flow right through to session logout. Below are the four areas where our data handling directly affects your account experience.

Payment Data Security

Your DANA, OVO, and GoPay transaction details pass through encrypted channels. We store only the reference IDs needed to reconcile your deposit history, not your full wallet credentials.

Cookie and Session Data

We use session cookies to keep you logged in across the lobby and preference cookies to remember your last game category. You can clear these via your browser settings at any time without affecting your account balance.

Account Access Controls

Each login triggers a verification step, and unusual access attempts — a new device or unfamiliar IP location — prompt an additional check before the account opens. This is automatic and requires no action from you unless the check fails.

Retention and Deletion

Active account data is retained while your account is open. When you request closure, personal records enter a scheduled deletion queue. Some transaction logs may be held longer where applicable law requires it.

Your Privacy Policy Questions, Directly Answered

These are the questions we hear most from Indonesia account holders about how their data is handled on hot57. If your question is not listed here, reach us through live chat or the Account Wallet Help portal.

We collect your name, email, date of birth, and the payment method you link — DANA, OVO, or GoPay. We also log device type, IP address, and session activity to operate the account securely.

We do not sell your personal data. Payment gateway partners — the services that process your DANA or OVO transfers — receive only the transaction data needed to complete that specific payment, under their own privacy terms.

Submit a data access request via live chat, our support email, or the Account Wallet Help form inside your account. Include your registered email so we can locate your record and respond in writing.

Yes. Send a deletion request through any support channel. We will process it against our retention schedule. Some transaction logs may be held longer where local law or regulatory requirements apply.

Personal records enter a scheduled deletion queue once your account is closed. Transaction reference logs may be retained beyond that period only if applicable law in your jurisdiction requires it.

We store only the reference IDs generated during each transaction — not your wallet login credentials or PIN. Full wallet security remains with DANA, OVO, or GoPay's own systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hot57 Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Information

Payment Data Security

Cookie and Session Data

Account Access Controls

Retention and Deletion

Your Privacy Policy Questions, Directly Answered

01 What personal data does hot57 collect when I open an account?

02 Does hot57 share my data with third parties?

03 How can I request a copy of the data hot57 holds on me?

04 Can I ask hot57 to delete my personal data?

05 How long does hot57 keep my account data after I close my account?

06 Are my DANA, OVO, and GoPay wallet details stored on hot57?

Privacy Policy

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